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Customer Support Terms and Conditions

These Customer Support Terms and Conditions ("CS Terms and Conditions") form part of the Pisopay.com Terms of Service available at https://pisopay.com.ph/termsOfUse.php ("Pisopay.com Terms of Service") and will govern the rights and obligations of Pisopay.com and User in relation to the Support (defined below) provided by Pisopay.com as a part of the Services. These CS Terms and Conditions become effective upon access to the Services. By using the Services, you accept this CS Terms and Conditions. Capitalized terms not defined herein shall have the meanings assigned to them in the Pisopay.com Terms of Service.

Definition

Support means the Support Services provided by Pisopay.com as long as you access or use the Pisopay.com Services.

Provision of Support

During the Term, User may receive:
Online Support. You may submit support and related requests via an online webform that is available on Website https://support.pisopay.com.ph/ or any platform such as but not limited to Pisopay Social Media Page, Pisopay email support, and other platforms that Pisopay may add.
Each request is given a unique identification number for Your convenience and reference.
You agree that when you submit a support request, Pisopay.com may access your User Account in order to assist with the request if applicable and ask for additional personal information, such as, but not limited to the following;

Customer Responsibilities

Customer will report to Pisopay.com problems and provide Pisopay.com with all necessary information, access, and full good faith cooperation reasonably necessary to facilitate the provision of the Support. Customer’s failure or delay in its performance of any of the foregoing relieves Pisopay.com of its obligations under CS Terms and Conditions to the extent that such obligations are dependent upon Customer’s performance.

Support Limitations

Pisopay.com have no obligation to provide Support for issues caused by or arising out of the following:
Use of the Services in a manner for which it was not designed, including in breach of the Pisopay.com Terms of Services;
Third party products and services that are not provided by Pisopay.com, including those Third-Party Products and Services which used within the Services;
Consulting questions not related to the Services provided by Pisopay.com. Support does not cover professional or consulting services, including, consultations regarding the marketing and marketing strategy.
Pisopay.com reserves the right to refuse to provide Support if you use excessive language, including but not limited to obscene language, cursing, derogatory comments, or racial slurs.

Disclaimer

Pisopay.com will use commercially reasonable efforts to provide the Support under these Terms; however, User acknowledges that Pisopay.com cannot guarantee that every question, problem, or issue reported by User can or will be resolved. Nothing in these CS Terms and Conditions shall expand or add to any warranty for the Services set forth in the Pisopay.com Terms of Services governing the use of the Services. Other than the warranties provided in the agreement for the services, Pisopay.com provide no warranty, express, implied, or statutory including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement of third-party rights related to services or support that may be provided hereunder.

Independent Contractor

All work performed by Pisopay.com in connection with the Support and/or Services described in these CS Terms and Conditions shall be performed by Pisopay.com as an independent contractor and not as User's agent or employee. Pisopay.com will determine, in its sole and reasonable discretion, the appropriate Pisopay.com resources to be used in performing the Support, on an as-available basis.